RETURN & REFUND POLICY

We want you to receive the Gym Rat product you ordered in good condition and as described.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item or variant, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• A photo of the shipping label if the incorrect item was received

Once the issue is reviewed and confirmed, we may provide a replacement, partial refund, or full refund, depending on the circumstances.

In most confirmed cases involving damaged, defective, or incorrect products, you will not be required to return the item.

Lost or Severely Delayed Orders

If tracking stops updating for an extended period, please contact us so we can investigate with our fulfillment and shipping partners.

Orders that are confirmed lost or severely delayed may be eligible for a replacement or refund.

A shipment may require further carrier investigation when tracking has shown no movement for more than 45 days.

Incorrect Shipping Address

Customers are responsible for entering complete and accurate shipping information at checkout.

If an order cannot be delivered because an incorrect or incomplete address or contact information was provided, we may be unable to offer a refund or replacement.

Please contact us immediately if you notice an address error. Once fulfillment has begun, changes may no longer be possible.

Change of Mind

Because our products are fulfilled through third-party fulfillment partners, we generally do not accept returns or refunds solely because a customer changes their mind or no longer wants the item.

If an exception is approved, the product must be unused, undamaged, and in resellable condition. The customer may be responsible for return shipping costs.

Do not send any product back without contacting us and receiving return instructions first.

Refund Processing

Approved refunds will be issued to the original payment method used for the order.

Your bank or payment provider may require additional processing time before the refund appears on your account.

Non-Returnable Situations

Refunds or replacements may be declined when:

• The issue is reported more than 7 days after delivery for damaged, defective, or incorrect items
• The customer provided an incorrect shipping address
• The product has been intentionally damaged or misused
• There is insufficient documentation to verify the issue
• The request is solely a change of mind and no return exception has been approved

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Contact Us

For return, refund, damaged-item, or delivery issues, contact:

Gym Rat
Gymratgearinc@gmail.com